Return & Exchange Policy

We want you to be happy with every Merci order. If something is not right, here is how returns and exchanges work.

Damaged or wrong items

If an item arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with your order number and photos. We will replace it or refund you, and we cover the delivery.

Change of mind

You can return or exchange items within 7 days of delivery if they are unused, unopened, in the same condition you received them and in their original packaging. The return delivery cost is paid by you.

Items we cannot take back

• Items sold by weight or length (by the kilo, by the meter or by the roll), such as tissue paper, shredded paper, bubble wrap and ribbon.
• Opened packs, or packs that are no longer complete.
• Items marked as sale or clearance.

How to request a return or exchange

• Message us on WhatsApp at +961 70 247 811 or email mercigifts.lb@gmail.com.
• Tell us your order number, the items and the reason, and add clear photos.
• We reply within 1 working day with the next steps, and we arrange a pickup or tell you where to drop the items.

Refunds

After we receive and check the items, we refund you within 7 days, by the method we agree with you (cash or bank transfer). For exchanges, we send the new items with our next delivery to your area.

Contact us

Questions about a return or exchange? We are happy to help on WhatsApp at +961 70 247 811 or by email at mercigifts.lb@gmail.com. This policy applies to orders placed on the Merci Wrap & Pack website from its launch date.